Forms & Policies
Our phones are open throughout the regular office hours. We do not have a designated phone hour because we believe you should have access to the office throughout the day. If you have a routine question, our nurse will try to return your call in between patients. If the situation is urgent, just let the staff know you need immediate help.
The office hours are 9 am to 5 pm. We do not close for lunch.
After hours, if you have an immediate need, please call the office number and you will get the answering service. The service will contact the provider on call and get back to you. This process usually takes less than 15 minutes. If you have not had a call back in 30 minutes, please contact the answering service again.
If your child needs emergency room care, we prefer Hasbro Children’s Hospital if possible. Hasbro is a tertiary children’s hospital capable of handling all pediatric problems.
Prescription Refills and Completion of Various Forms
Prescriptions should be called in during regular office hours. Please allow 48 hours notice for all refills when possible. Please do not call the answering service for prescription refills of any kind as we will not honor these types of requests outside of regular office hours. We do require 48 hours to fill out any type of form (school, camp, sports, etc.). At each well child visit, we give you a universal state form with a copy of your child’s vaccines. This form should be kept in a safe place and copies should be made for school, camp, sports and/or daycare. If you require a duplicate physical form to be filled out at any time during the calendar year, a fee will be incurred.
It is our policy that every patient have an annual physical examination. Due to the increase in patient volume, we recommend booking these appointments at least 6 months in advance so that we can accommodate the day and time that works best for you. Our office strives to be as accommodating as possible, however, we are no longer able to book physical examination appointments on a last minute basis.
Please be advised if you arrive more than 15 minutes late for your appointment, you may be asked to reschedule.
If you need to cancel or reschedule an appointment, we require 24 hours notice. The office does make an attempt to confirm your appointment a few days in advance, but keep in mind, your appointment is your responsibility. There are times when the office staff is unable to provide this courtesy, so please be mindful of any scheduled appointments.
There is a $50.00 fee for all missed appointments. Please be advised that if you book an appointment of any type with our office and fail to show for that scheduled appointment, you will be billed a missed appointment charge.
Please be advised that our office is often used as a teaching facility for students and residents. If there are any objections to a student/resident observing your visit, please notify the staff when your name is called.
Due to the ever-increasing complexity and rising cost of processing your insurance billing, our office has taken the following steps to keep our charges at a reasonable level, and keep insurance billing problems to a minimum. Your cooperation is greatly appreciated.
Copays are mandated by the insurance companies and are due at the time of your visit. Copays apply to all newborn weight check appointments. All other medical procedures and medical charges will be billed to your insurance company. Any related balances, such as deductible, co-insurance, or non-covered services and patient responsible balances will be billed to the patient for payment. In the event these balances are not paid in a timely manner, your account may be sent to a professional collection agency and you will be responsible for the collection charge. This charge will be added to your existing balance.
In the event that a check is returned for insufficient funds, your account will be charged back the amount of the check along with our bank processing fee for a returned check.
We thank you for your cooperation, as this is extremely important to our ongoing ability to offer you quality services for reasonable charges.